Apartment damage was covered by Airbnb’s insurance

Airbnb damage was covered by AirCover, Airbnb’s insurance

See how we helped Victoria win her insurance case when water damage suddenly occurred during a guest stay

An accident happened: water damage, and the guests did not think it was their fault

Victoria was renting out her apartment in Copenhagen through Airbnb when water damage suddenly occurred in the bathroom during a stay. The guests did not believe they were responsible for the damage, and Victoria became worried about both the cost and the consequences for her home.

BY Administration reacted straight away. We made sure to:

Contact a plumber: our local partners at Dania VVS quickly stepped in and repaired the damage. This was necessary, because knock-on damage could have affected the other apartments in the building.

While the damage was being repaired, we contacted the guests and heard their side of the story, and we kept an ongoing dialogue with Airbnb’s insurance department, AirCover.

The road to the result seemed a hassle to Victoria, but we have more than 8 years of experience

BY Administration made sure the documentation was in order: quotes from plumbers for repairing the damage, the guests’ version of events and our own specific view of what could have happened. We could do this because we know all our clients’ homes, and we have experience from the insurance industry.

The plumbers carried out the work and repaired the damage immediately, and there has been no plumbing damage in the apartment since.

Victoria was 100% covered for the damage through Airbnb’s AirCover.

At the same time, Victoria avoided problems with the guests and could carry on renting out without any issues.

Insurance cases during guest stays are part of BY Administration’s management agreement with hosts. Victoria therefore did not have to pay extra for our services in this case.

“I was really nervous about the situation, but BY Administration handled everything really quickly and very professionally. They kept me updated all the way, and it gave me real peace of mind to know that I was not alone with the problem.”

Victoria, Vesterbro

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