Who the agreement is with
The agreement for the stay is between you as the guest and BY Administration ApS, CVR 45652491, Brorsonsgade 4, kl., 1624 København V. Email team@byadministration.dk, phone +45 50 52 15 37. The agreement is made once payment has gone through with Stripe and you have received a confirmation.
The home and number of guests
The home, the dates and the price are the ones you chose and were shown before you paid. No more guests may stay than the home has room for; this is checked when you book.
Price and payment
The price is the home’s price per night for the period plus cleaning, with a weekly or monthly discount if the home has one and the stay is long enough. The price includes VAT, is shown in full before you pay, and is the final price.
The full amount is paid in one payment through Stripe before the stay is confirmed. We never see your card details. The stay is confirmed once payment has gone through and the reservation has been created; you will be notified of both.
Cancellation and changes
If you cancel at least 14 days before arrival, you get the full amount back. If you cancel at least 7 days before arrival, you get half back. If you cancel later, you get nothing back. The money goes back to the card you paid with.
To cancel or move your stay, write to team@byadministration.dk. A change of dates requires the home to be available and the price for the new dates to be paid.
Right of withdrawal
A stay on specific dates is exempt from the right of withdrawal under section 18(2)(12) of the Danish Consumer Contracts Act. The cancellation rules above apply instead.
Arrival, departure and house rules
Check-in and check-out times and the house rules are shown on the home’s page and form part of the agreement. We send the address and access details to your email before arrival.
Deposit and damage
We do not charge a deposit for direct bookings. Under the general rules of Danish law, you are liable for damage that you or your guests cause to the home or its contents beyond normal wear and tear.
If something goes wrong
If the home becomes unavailable, or the reservation cannot be created after you have paid, you automatically get the full amount back and an email about it. If we cannot resolve it straight away, we will contact you.
Complaints
If you are not satisfied, write to us first at team@byadministration.dk. If we cannot agree and you are a consumer, you can complain to Nævnenes Hus, the Danish complaints board. The agreement is governed by Danish law.
